What is the currency on the site?
We have a currency converter! But our main operating currency is GBP as we are a UK business.
I just placed an order, when will it ship?
We try to get your item shipped out in 1-3 days.
I am not satisfied with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee. If the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the return parcel.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! But you must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-6 business days in the UK and longer internationally.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We can sometimes receive a large number of emails, if you wish to get a fast response please attach your order number and address the problem clearly, thank you.